999bd Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail what information 999bd collects, how it is used, and who it is shared with.
Introduction and Scope
This Privacy Policy applies to all users of the 999bd platform. When you register, log in, place bets, deposit or withdraw, or contact our support team on 999bd — in each case, certain information is collected automatically or with your consent.
999bd believes that proper management of personal information is the core foundation of a trustworthy platform. Learn more about 999bd — where you will find further information about our operations and values.
This policy has been prepared in accordance with Bangladesh's information technology laws and applicable international data protection principles. 999bd does not knowingly collect information from anyone under the age of 18. The platform is intended solely for users aged 21 and above.
Definitions
Any information that is capable of directly or indirectly identifying a specific individual — such as name, mobile number, email address, IP address, and so on.
Collecting, storing, analysing, modifying, transmitting, or using information in any manner is referred to as processing.
Any person who uses the 999bd website or app — whether registered or not.
What Information We Collect
999bd collects information in two main ways — what you provide directly and what is recorded automatically while you use the platform.
a) Information You Provide
- At registration: full name, username, password, mobile number, and date of birth.
- During identity verification: national ID card or passport number and image.
- During payment: bKash, Nagad, Rocket, or bank transfer account details.
- When seeking support: messages and attached files sent via live chat or email.
- When updating your profile: the contact information you have updated.
b) Automatically Collected Information
- Device information: operating system, browser type, screen resolution.
- Network information: IP address, internet service provider name.
- Activity logs: login time, pages visited, betting history, session duration.
- Cookies and tracking: session cookies, persistent cookies, and analytics data.
Information related to any payment transaction is used solely for the purpose of verifying the transaction and processing refunds. We never store your full payment PIN or OTP.
Purpose of Information Use
999bd uses the collected information for the specific purposes listed below. No information is used outside the scope of this policy.
Account Management
Information is used to create, verify, and secure your account. It is also necessary to prevent a single person from holding multiple accounts and to assist with account recovery.
Payment Processing
Payment information is used to carry out each deposit and withdrawal transaction properly. Verification is also required to enforce 999bd's minimum deposit of ৳100 and minimum withdrawal of ৳500.
Customer Support
To provide 24/7 support via live chat and email, our support team may view your account information. This is essential to ensure fast and accurate resolutions.
Fraud and Security
Both automated systems and human review are used to detect unusual transactions, multiple accounts, or suspicious activity.
Product Development and Analytics
Anonymised statistical data is analysed to understand how users interact with the platform and to make the experience simpler and more useful.
Sharing Information with Third Parties
999bd does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances.
a) Payment Partners
Only the necessary information is sent to the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, and bank transfer. These organisations have their own privacy policies that apply.
b) Technology Service Providers
Third-party services are used for server hosting, game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe), and security software operations. In these cases, only the minimum necessary information is shared and it is managed under strict contracts.
c) Legal Obligations
Information may be provided in response to a lawful request from Bangladesh's legal authorities or a court order. Such disclosure will be limited strictly to what is legally required.
d) Business Restructuring
If for any reason there is a change in the ownership or structure of 999bd's business, user information may form part of that restructuring. However, the information will remain within the boundaries of this Privacy Policy.
Cookie Usage Policy
Cookies are small text files stored in your browser that help the website remember your preferences and activity. 999bd uses the following cookies.
These cookies are necessary to maintain login sessions, store security tokens, and ensure the core functionality of the platform. Disabling them may prevent the site from working properly.
These cookies are used to remember language preferences, page layout, and the last section accessed, which improves the experience on subsequent visits.
Information on which pages are visited most, how long users stay, and where issues occur is used to improve the service. Data is kept anonymised.
You can manage cookies from your browser settings. However, blocking essential cookies may prevent you from logging in or making transactions.
Data Retention and Deletion
999bd retains information only for as long as it is needed — while the account is active or to meet legal obligations. Even after an account is closed, some information may be kept for a defined period.
Retention Periods
- Account information: for the full duration the account is active and at least 5 years after closure.
- Transaction records: a minimum of 7 years for financial audit purposes.
- Support messages: up to 1 year after the issue is resolved.
- Analytics data: a maximum of 2 years in anonymised form.
Data Deletion Requests
You may request deletion of your personal information by email. However, if there is an ongoing investigation, legal process, or financial audit requirement, the request may be put on hold. A response will be provided within 30 working days of receiving the request.
Your Data Rights
Every user registered on 999bd has the following rights regarding their personal information.
- Right to Access: You may request to know what information is stored in your account.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: Under certain conditions, you may request deletion of your information.
- Right to Restrict Processing: You may ask to limit the use of your information for certain purposes.
- Right to Data Portability: You may receive your information in a structured format.
- Right to Object: You may object to the use of your information for marketing or profiling purposes.
To exercise these rights, contact our support team via live chat or email. Reading the Responsible Gaming Guidelines will also inform you of other important aspects of managing your account.
Data Security Measures
999bd follows industry-standard technology and processes to keep your information secure. While no digital system is entirely free of risk, we continually work to keep that risk to a minimum.
- SSL/TLS encryption is used for all data transmission.
- Passwords are stored in hashed form — they can never be read directly.
- Firewalls and IDS systems are active on servers to prevent unauthorised access.
- Regular security audits and vulnerability assessments are conducted.
- Access to data is restricted to authorised staff only.
- Data backups are kept in a secure, encrypted location.
You can also play a role in securing your own account — use a strong password, never share your password with anyone, and report anything suspicious to support immediately.
Protection of Minors' Information
999bd is a platform exclusively for adults — the minimum age to register is 21. We do not knowingly collect or store the information of anyone under the age of 21.
If it comes to our attention that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed. If guardians have any concern about this, they should contact our support right away.
Changes and Updates to This Policy
999bd reserves the right to change or update this Privacy Policy at any time. For significant changes, a notice will be posted on the platform or sent to the registered email address.
Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
This Privacy Policy complements 999bd's Terms and Conditions and it is recommended to read both documents together.
Contact and Complaints
If you have any questions, feedback, or complaints regarding this Privacy Policy, please contact the 999bd support team. Our team is available seven days a week, twenty-four hours a day in both Bengali and English.
Email: [email protected]
Live Chat: Click the chat icon from any page on the platform.
A written response will be provided within 30 working days of receiving a privacy-related complaint. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant authority in Bangladesh.
Visit our FAQ section for answers to common questions — it covers many queries related to payments, accounts, and security.